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a man slumped on his desk, from 'The Sleep of Reason Produces
      Monsters'

Oblomovka

Currently:

statutory rights

My friend Louise is like one of those brilliant cold-sell salesmen, only the other way around. If she buys something and it turns out to be a bit rubbish, she harasses the company into doing anything she wants. Here’s how she got a free replacement part for her Dyson vacuum even when it was outside the guarantee.

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